OUR HAPPY CUSTOMERS
OPPORTUNITY MANAGEMENT AND TRACKING
Track proposals and RFQs effectively. Collaborate on complex deals on a real-time basis through mobile sales solutions. Monitor your sales pipeline and win-rates through intuitive analytics and dashboards.
MANAGE BBC (BOOKING, BILLING AND COLLECTION)
Manage Sales Order Booking and Invoicing through CRM. Follow it up with our unique Collection Management Application that allows you to monitor the collection process and ensure that the money due is collected in time.
MANAGE SERVICE AGREEMENTS & FIELD SERVICE
Provide proactive & personalized service through access to contract and SLA information. Create flexible and automated service schedules. Use our field service management application to run efficient on-ground service. Integrate field service staffs through our mobile apps.
KNOW THY CUSTOMERS
Our unique Profiler solution guides you through the sequence of customer information capture, scores the information based on their importance and shows you the missing critical information. Our feedback management tool helps you listen to the voice of customers and define your customer service strategy accordingly. Advanced analytical solution and visualization tools shows you the relationship depth with your customer and areas of improvement.
CHANNEL-AGNOSTIC & PROACTIVE SUPPORT
Our solution integrates all conceivable channels into your customer service process to provide the same level of support across any channel of communication. It also provides proactive support to your customers.
SOCIAL LISTENING & ANALYSIS
Use our social media listening and analysis capabilities to listen to your customers. Analyse customer sentiments to shape your service strategy. Proactively create cases from social media posts to manage dissent. Let your supporters be your greatest advocates through social media marketing.
GROW AND PROSPER WITH YOUR PARTNERS
Use our partner management module to manage all aspects of partner relationships - right from recruitment and onboarding to engagement and monitoring. Set an engagement plan depending on partner type, interact with the partners based on the plan, and monitor engagement deviations. Assist them in their sales efforts through collaborative selling. Support the partners through our exclusive module for partner service.
PARTNER PORTAL ACCESS TO CRM
Let your partners' sales and customer management effort benefit from a world-class CRM tool. Extend our partner portal to your dealers and distributors. Share leads and help them close them, let them view their customer records and nurture them. Create a win-win situation for your organization and your partners.