IMPROVE SALES PROCESSES
Our sales solution helps you manage your sales pipeline better and caters to retail as well as corporate / group sales, life covers and non-life products.
The sales management module caters to a wide range of sales requirements ranging from quick retail sales to long-cycle corporate sales.
REDUCE CUSTOMER ACQUISITION COST
Specifically designed workflows, business processes, templates, and best-practices helps you reduce your time to sell. You can reach out faster and more effectively to your customers and ensure that all requirements are met the first time around. This increases customer satisfaction and confidence while improving your bottom-line.
COLLABORATE TO INCREASE CLOSURE RATES
Our collaboration platform ensures that all stakeholders (customers, partners, sales team, management, sales support) are always connected, can share crucial information on the go, and take real-time decisions. Our business process engine monitors all engagements and escalates in case of any deviation. This ensures that you are always on top of your sales engagements.
ANALYZE SALES PERFORMANCE
Our solution comes with prebuilt dashboards and reports to measure all aspect of sales. Realtime dashboards available on tablets and mobile devices ensure that the management is always aware of the sales performance. Easy drill-down and analysis options ensure that managers can derive their own insight.
The customer service engine is built specifically to process claims, manage renewals and collections efficiently.
STRAIGHT- THROUGH SERVICE PROCESSING
Each insurance service request (surrender, switch, top-up etc.) is unique. To handle them effectively we need special processes with validations, real-time integration etc. built in. C Centric’s service module for insurance has 40+ such service processes pre-prebuilt, to ensure quicker and effective resolution and higher customer satisfaction.
Let customers reach out to you through their preferred channel. Our solution integrates ALL channels through an unified and seamless service process. Email, phone, CTI, SMS, websites, regulatory systems, portals, chat tools, social media, partner sites, branches, kiosks – whatever is the channel of communication, rest assured that our solution has got it covered.
Service excellence is all about effective and timely communication with customers. Our solution allows you to define your custom communication process for all service types, media, customer type, for each stage of the service management cycle. Communication to customers, associated partners, and service management team is automated based on the business process set.
MANAGE CUSTOMER EXPERIENCES
Our Voice of Customer modules help you listen to your customer. Our feedback management solution takes feedback at relevant stages in the customer engagement cycle, analyze the feedback and comes up with call-to-actions. Social engagement and monitoring modules helps monitor social chatter and take appropriate actions.
Cost of customer acquisition is high. Our solution ensures that you keep and grow your existing customers.
You grow when your partners perform. Help them grow with the best-in-class CRM solutions.
EXTEND CRM TO PARTNERS
Integrate partners into your customer facing processes. Facilitate lead sharing and seamless monitoring of progress. It’s a win-win for your organization and your partners.