INGENIOUS RETAIL BANKING SOLUTIONS

 


REDUCE TIME TO SELL


Our sales solution for retail banking is custom-built for the industry. Flexible assignment logic, workflows, business processes and templates help you reduce customer acquisition cost and build profitable relationships.


 


ENABLE SALES COLLABORATIONS


Our collaboration engine ensures that all stakeholders (customers, partners, sales, support, management) are connected and can share crucial information in real time. Allows you to take decisions on the go.


 


LOAN ORIGINATION & MANAGEMENT


Our loan origination system helps you identify qualified leads for faster loan processing. Helps you eliminate time-consuming, redundant paper based processes.



 


SELL PARTNER PRODUCTS


Our integration framework allows you to integrate seamlessly with your partner applications, share product details and sales information. Build a more holistic product portfolio by adding bancassurance partners.

 

LEADING-EDGE CORPORATE BANKING

  


ACCOUNT PLANNING AND ENGAGEMENT


Our corporate sales module allows you to classify your customers and define an engagement plan for each of them, track activities through detailed reports, plan and execute sales engagement strategies.


 


MANAGE CORPORATE OPPORTUNITIES


Our solution is equipped to help you meet the diverse requirements of corporates. You can structure exclusive products and services, Leverage team-based selling, collaborate in real-time and analyze long-cycle sales in detail.


 


CREATE ORGANIZATIONAL VIEW

 

Our CRM solution helps you map complex corporate structures. Detailed customer profiling provides better customer insights to help you engage with them and facilitate better customer experiences.



 

 

MEASURE DEPTH OF RELATIONSHIP

 

 

Our CRM tool analyzes your corporate interactions and scores them on multiple parameters. Provides recommendations on activities to be undertaken for better customer engagement.

SEAMLESS CUSTOMER SERVICE

 


ENABLE STRAIGHT-THROUGH SERVICE PROCESSING


Special workflows and integrations enable you to resolve critical banking service requests (lost credit cards, stop payment etc) quickly and efficiently.


 


FACILITATE OMNI-CHANNEL COMMUNICATION


Unified communication approach lets you provide seamless service to customers and allows them to reach out to you through their preferred channel – Email, Branches, Kiosk, Phone, SMS, Website etc.


 


TRANSFORM YOUR BRANCHES

 

All customer information along with holdings and transaction details is readily available and enables your branch tellers and advisors to address customer queries and cross-sell effectively.



 

 

PROVIDE EXCEPTIONAL BANKING EXPERIENCE

 

 Listen to your customers, take their feedback at relevant stages and monitor social chatter using our voice of customer and related modules. Take timely and appropriate actions and engage your customers in a better manner.

ENSURE CUSTOMER RETENTION 

 


DEFINE YOUR CUSTOMER DATA MAP


Our unique profiler solution allows you to define the customer data map for each type of customer. The system guides you through the sequence of information capture, scores the information based on their importance and guides you through the process of information gathering. With this tool, you are assured that the right information about the customer will be captured at the right time.


 


GENERATE CUSTOMER ONE-VIEW


Ready integration framework with your core banking system,loan management system,net banking,communication channels etc. ensure that all critical customer and account related information are grouped and presented. Move away from an account-centric to a relationship-centric service strategy


 


ENSURE TIMELY REPAYMENTS

 

Most banks struggle with NPA (non-performing assets). Our collection management solution for banks ensures timely collection of dues. The system groups due accounts, assigns them to the right team, applies the appropriate process and monitors the collection process. Field collection agents can view assignments and update status through mobile collection app. The system monitors promise-to-pays, broken promises etc. and escalates cases as necessary.



 

 

CROSS-SELL EFFECTIVELY

 

 Drive cross sell through configurable rules engine, workflows and auto recommendations. Display the recommendations in the customer one-view. Generate leads from the recommendations and follow up through the sales management solution. Monitor closure against the recommendations generated.

 

 

 

OUR HAPPY CUSTOMERS