DISCOVER UNMATCHED VALUE FROM OUR
CONSULTING SERVICES

CCentric follows a consultative approach to problem-solving with a clear focus on business needs. Our deep domain knowledge in multiple industry verticals helps us understand sector-specific challenges and provide solutions that provide viable business benefits to organizations.

COUNT ON THE
CCENTRIC ADVANTAGE

CCentric’s team of experienced CRM consultants will help your organization get the best our of your CRM investments. Our unmatched skills in all aspects of Customer Relationship Management coupled with our domain expertise help you achieve your CRM goals quickly. Our team of consultants are experienced in some of the popular CRM solutions and can help you select the best CRM software for your enterprise. Our best-practices templates, products, and enablers ensure that you get the best possible solution for your business.




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WE WALK WITH YOU ALL THE WAY

 

 

TEMPLATIZED BEST-PRACTICES DRIVEN IMPLEMENTATION APPROACH


Our team works closely with your organization to assess your broad needs. We map it with our best-practices and industry vertical templates to create the right solution model and recommendation set for you. This ensures quicker deployments. Our best-practices driven approach ensures that you get the benefit of the latest developments irrespective of whether it was in your CRM scope or not.

 

HANDHOLDING THROUGHOUT THE IMPLEMENTATION CYCLE


A CRM project is less about delivering on the scope and more about bringing about an organizational transformation. We understand this, and that’s why we put special efforts in user adoption and enablement. Our consultants work with your team to ensure that they understand the operations, appreciate the benefits and use the CRM to the fullest. We do this through a series of workshops, trainings, conference room pilots, and webinars. The focus is more on ‘teaching you how to fish’ rather than giving away the fish.

 

REVIEW AND ASSESSMENT POST IMPLEMENTATION


 

Our work does not stop once the project goes ‘live’. In fact, the actual work starts from that point. After going live, we conduct reviews of your CRM deployment, assess performance, assess usage, training, identify areas of improvement, and fine-tune the application. This is our ongoing contribution to ensure that each of our deployments stays relevant and up-to-date.

WE HELP YOU WITH EVERY STEP OF THE IMPLEMENTATION

We make sure that you receive complete support from our end right from the consulting phase of the project to post-implementation assessment.

 

 

 

implementation methodology