EMPOWER YOUR SERVICE TEAM WITH PREDICTIVE AI MODELS

 


PREDICT PROBLAMATIC CASES & SUGGEST CORRETIVE ACTION


Our AI engine predicts cases that can breach their TAT. These cases are automatically bought to the notice of team managers to ensure proactive action. Douse the fires even before they start.

 


UNDERSTAND CUSTOMER MOOD & RECOMMEND ENGAGEMENT PLAN


Our solution understand the mood of the customer from their communication. The information is used to define customized engagement process with them. Proactive actions are recommended if the mood score is low. Further engagement for cross-sell, feedback are recommended if the mood score is high.

 


AUTOMATE CUSTOMER ENGAGEMENT PROCESS ACROSS CHANNELS


 Use our chatbots to engage with customers and provide resolution for common issues.Our intelligent email assistant understands customer conversations, intelligently categorizes and assigns them to the right teams and even suggests possible responses.

 

ENHANCE YOUR SALES EFFORTS THROUGH AI INFUSED CUSTOMER ENGAGEMENTS

 

 

AUTOMATED LEAD SCORING

 

Custom AI algorithm monitors the sales engagement and scores the lead. It identifies missing info and crucial activities that will enhance the score and suggests the right course of action.

 

ROBOTIC PROCESS AUTOMATION

 

Streamline customer engagement process through the best use of AI.Our vision tools helps you capture document photos, intelligently identifies their type, reads their content, and even populates the right information in the CRM record. Our Robotic Process Automation engine parses the info and triggers background process automatically. This reduces your engagement time and increases conversion ratio

 

PREDICT CROSS SELL OPPORTUNITIES 

 

The AI engine analyzes customer buying patterns, responses to offers, customer data, customer communication, sales process etc. to suggest the best cross-sell offers for a customer.

"Workforce productivity is an intrinsic part of any organisational growth. We believe that automating mundane tasks would help make the workforce more creative and efficient and thus channelize the organisation towards a contented work culture.


With the azure email BOT services implemented by C Centric for our Dynamics CRM platform, we believe we have been able to raise the bar by improving human productivity by a large value and thus move rapidly towards digital transformation.”

Ananth Subramanian

Sr. Vice President & Head-IT,
Kotak Mahindra Asset Mgt. Co. Ltd